Refund Policy

The products sold on the website are digital goods and cannot be “returned”. If you are experiencing a technical issue with the item we highly recommend that you contact the Technical Support team to and we will be glad to help.

Our official support system is here: https://estudiopatagon.ticksy.com/

Now if during the first 14 days you experience an issue that makes the template unusable and we are unable to resolve it, we’ll happily consider offering a full refund of your money.

Eligible Cases for Refund (First 14 days):

  • Critical Bugs: Code errors that prevent basic theme functionality and cannot be resolved by our support team.
  • Non-Operational Features: Main features described in the product documentation that do not work as specified.
  • Unresolvable Installation Issues: When following the official documentation correctly, the theme cannot be installed or configured properly.
  • Item support is promised but not provided.
    In case you have a current support entitlement, and you are not provided that support in accordance with the item support policy, we will provide you with a refund.
  • Items that have not been downloaded
    If you have not downloaded a purchased item within 30 days from the date of purchase, you may be eligible for a refund. After that period you will not be eligible for a full refund.

Refund Request Process:

  1. Initial Contact: You must contact our technical support through https://estudiopatagon.ticksy.com/ within 14 days with a valid license key.
  2. Required Documentation:
    • Detailed description of the problem
    • Screenshots or videos of the error
    • Temporary access to the website where the theme is installed (when possible).
    • Server information and versions used.
  3. Resolution Attempt: Our team will attempt to resolve the issue within 48-72 business hours.
  4. Individual Assessment: If the problem cannot be resolved, each case will be evaluated individually and must be confirmed through direct review on the client’s website.
  5. Final Decision: The refund decision will be communicated within 5 business days after the assessment.

Important Requirements:

  • The client must provide temporary access to the website to verify the problem (when possible) to speed up the process.
  • The theme must be installed in a standard environment (without code modifications)
  • The official documentation for installation and configuration must be followed
  • The problem must be reproducible and verifiable by our team

Refund is not given in any of the situations listed below.

  • Missing feature(s) that are not announced.
  • Issues caused by code modifications.
  • 3rd party conflict with plugins that are not announced as compatible.
  • Discovering a better alternative
  • You simply change your mind
  • The item did not meet your expectations or you feel the item is of low quality
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund

Last Update: 01 October, 2025